Information for All Users
Trajector and its affiliates (“Trajector,” “we,” “our,” and/or “us”) value the privacy of individuals who use our websites, app, and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the information of users of our Services (“Users” or “you”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice. Beyond the Privacy Notice, your use of our Services is also subject to our Terms of Use (https://www.trajectormedical.com/terms-and-conditions/) and any additional agreements you may enter into with us.
If you are a resident of the United States, you can view our United States-specific privacy policy at https://www.trajector.com/privacy/.
Information We Collect
We may collect a variety of information about you or your devices from various sources, as described below.
Information You Provide to Us
Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as name, email, phone number, or mailing address. We may also collect certain demographic information when you register for our Services, including age, gender, income, or marital status. We also collect personal health information (PHI) and identification information such as social security number. The vast majority of the information we collect comes directly from you, including all of the information listed here.
Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Job Applications. If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, a cover letter, and similar information.
Information We Collect Automatically When You Use Our Services
Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, and similar information.
Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes information such as crash reports, session lengths and times, the pages or other content you view, and any searches you conduct.
Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Information We Receive from Other Sources
We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. We may also receive information about you from social media platforms, for example when you interact with us on those platforms or access our social media content. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.
Informed Consent to be Contacted by Telephone
By registering on the Site, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing (where you supply your telephone number to us) in accordance with the Rule and applicable state do-not-call regulations. In addition, where you provide “prior express written consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive telephone calls, including artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provided. You understand and agree that this consent applies even if your telephone number is a wireless number. You further acknowledge and agree that you are not required to consent to the above-stated terms to gain access to the Trajector’s Services.
De-Identified Data
We may use de-identified personal data to accomplish the contracted services requested by our clients. This is information that can no longer be linked to a particular individual or household. Trajector is committed to maintaining this data in de-identified form as necessary to protect client privacy. Employees are instructed not to attempt to use de-identified data to associate this data with, or infer characteristics about, a particular individual. We require any Processors of de-identified data to similarly comply with these requirements.
How We Use the Information We Collect
We may use the information we collect:
To provide, maintain, improve, and enhance our Services;
To understand and analyze how you use our Services and develop new products, services, features, and functionality;
To evaluate and process applications for jobs with us;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support;
For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To detect and prevent fraud, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
Storage
Personal Data, such as your name, email address, Social Security number, PHI, street address, and telephone number, is stored and protected behind a firewall on a secure server hosted by Keap, Zoho and/or Dropbox, all Health Insurance Portability and Accountability Act regulations (HIPAA) compliant, authorized third-party providers.
Payment
Our payment processing solution is managed by Global Payments. Through Global Payment’s platform, you may make one-time payments or recurring payments until your balance is paid in full. The Payment Card Industry Data Security Standard (PCI-DSS) safeguards your payment card information when processed by Global Payments. The payment process is monitored solely by Global Payments, and Trajector Medical never seizes or stores your payment card information.
How We Share the Information We Collect
Service Providers. We may share any information we collect with service providers retained in connection with the provision of our Services. These companies are only permitted to use this information to help us provide our Services, not for their own purposes.
Data collected through the short code text (SMS) program will not be shared with any third parties for marketing purposes.
These Service Providers include:
Keap, a private company that offers a customer relationship management application to small businesses. Keap’s Privacy Policy can be found here: Keap Privacy Policy.
Zoho, a private company that offers a customer relationship management application to small businesses. Zoho’s Privacy Policy can be found here: Zoho Privacy Policy.
Dropbox, a cloud- based file hosting service. Dropbox’s Privacy Policy can be found here: Dropbox Privacy Policy.
ActiveProspect/TrustedForm, a lead certification service that independently verifies the origin of internet leads. ActiveProspect’s Privacy Policy can be found here: https://activeprospect.com/trustedform-privacy-notice/
Our Affiliates. We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.
Our Partners. We use analytics services to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. We also work with third-party advertising partners. These partners include:
Google
We use Google’s services to collect and process analytics data and to place ads that we think may interest our users and potential users. Google Privacy and Terms
Facebook
We use Facebook’s services to place ads that we think may interest our users and potential users. Meta [Facebook] Data Policy – Facebook Advertising
LinkedIn
We may use LinkedIn’s services to place ads that we think may interest our users and potential users, as well as to advertise openings to potential employees. LinkedIn Privacy Policy – LinkedIn Cookie Policy
Please note that may be updated from time to time to provide you with the latest information. For more information about your choices regarding how these partners use your information, see the Your Choices section below.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. In particular, we may disclose relevant information to the appropriate third parties if you post any illegal, threatening, or objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission. For example, when you make a direct payment, authenticate your payment card, or access certain features on our website, your private information may be requested. We infer your consent to collect this information and use it specifically for the purposes described in this Privacy Policy and no other purpose. If, at any time, your information is required for another purpose, your consent will be expressly requested.
Your Choices
Our Communications. From time to time you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. Users may continue to receive administrative messages from us necessary to service User accounts after opting out of receiving promotional messages from us.
Cookies. Most web browsers allow you to manage cookies through the browser settings. Be aware that, if you opt out from and do not agree to the use of certain cookies, your experience on our Services may be diminished and some features may not work as intended depending on the cookie. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.
Our Partners. You can learn more about Google’s privacy practices and your options about how they use your information on Google’s website. You can also install the Google Analytics Opt-out Browser Add-on. Meta, the parent company of Facebook, provides information about how it uses the information it collects through our Services in its Data Policy. You can also learn specifically about Facebook’s advertising practices on its website. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at [email protected].
Third-Party Content
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. However, because no information system can be 100% secure, we cannot guarantee the absolute security of your information. Our service providers ensure that your information is encrypted or is firewalled and stored on a secure server.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at [email protected].
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Policy.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or other method. We encourage you to read this Privacy Policy periodically to stay up to date about our privacy practices.
Contact Us
If you have any questions, comments, or concerns about our processing activities, please email us at [email protected]. Or you may write to us at:
Compliance Officer
Trajector
5950 NW 1st Place
Suite 200
Gainesville, FL 32607
To see our Trajector Detailed US Privacy Policy or make a request regarding your data, visit our privacy page here.
To make a data privacy request, please visit our request portal here.
Last updated: May 17, 2023
